1. How long does it take to get my videos?
2. How much does it cost to hire Downbeat Video Productions to do my event?
3. Do you take purchase orders?
4. I received the wrong video ... what do I do?
5. How do I get a sample of your work?
6. My DVD doesn't play on my player ... what do I do?
7. I didn't order at the event.  Will it take longer to get my videos?
8. When searching online, I couldn't find my event.
9. Can I copy my video for my friends?
10. What happens if my check is returned of if my credit card is declined?
11. Will my event be on TV?
12. Is Priority Service (rush orders) available?
13. Where do I send returns?

How long does it take to get my videos?

We ship all the videos at approximately 4-6 weeks after the event. The mail time takes up to 10 days. If the main shipment has been sent and your order was not placed by then, your order is a back order. Back orders can take up to 3-5 weeks after receiving order/payment. We try to minimize this by having extras available for months after the event. It’s always faster to get your order in right away even though past events can be ordered at any time.

Back to Top

How much does it cost to hire Downbeat Video Productions to do my event?

NOTHING! We shoot for the exclusive right to sell videos to participants. Please contact us to discuss your event. We will put together a proposal with all the details.

Back to Top

Do you take purchase orders?

Yes, however this will delay your order. We can issue an invoice from a purchase order, but videos will not be shipped until payment is received. Downbeat Video Productions accepts Checks, MasterCard, Visa, American Express and Discover Cards or cash. If you are with a school that only does purchase orders, you can turn it in to Downbeat Video Productions, we will issue an invoice for your records, but the videos will not be shipped until payment is received.

Back to Top

 I received the wrong video, what do I do?

Contact us and we will be happy to resolve the problem. Sorry for the inconvenience.

Back to Top

How do I get a sample of your work?

Our Demo section will be online shortly. If you would like an actual DVD demo, please contact us.

Back to Top

My DVD doesn’t play on my player, what do I do?

The DVDs we sell at Downbeat Video Productions are burned DVD vs stamped or replicated DVDs. When you rent a movie, these DVD are replicated by the 1000’s. This process of replicating guarantees it will play on all DVD players. There are two formats for burning DVDs: DVD-R and DVD+R, pronounced “DVD dash R” versus “DVD plus R”. Right now in the DVD world, there is a debate going on regarding what format to be standard. We at Downbeat Video Productions believe the DVD-R format will reign the winner. Remember when VHS and Beta had the same war in the 80’s. We believe this is going on right now. DVD player manufactures are changing technology to play either format, however, occasionally players will not play the ‘dash R’ format. If you want to learn more about this, go to the following link: http://www.customflix.com/Customer/Compatibility.jsp If you have problems playing your DVD, the link above has a list of DVD players by make and model numbers that will play DVD-R. The number of machines that DON’T play DVD-R is diminishing. If you have incompatibility problems contact us.

Back to Top

I didn’t order at the event, will it take longer to get my videos?

As long as we receive your order within 3 weeks after the event, your video will be shipped with all the others. If you order after that time frame, your order may be delayed slightly, however, not much. Back orders are orders taken after the first shipment of the ‘main orders’ 4-6 weeks after event. Orders after this may be delayed because they are considered back orders. Back orders usually take anywhere from 3-5 weeks from receipt of order. We try to minimize this by having extra videos available for months after the event. It’s always faster to get your order in right away even though past events can be ordered at any time.

Back to Top

When searching online, I cannot find my event.

Try simplifying your search. i.e. If you are searching for All Star Challenge’s King of the Jungle, try to search for “All Star” or “King” or “Jungle” to see if it shows up. It is looking for the exact words you type in. If the result of your search is too large, try to narrow it down by event date. If all else fails, contact us for help.

Back to Top

Can I copy my video for my friends?

Downbeat Video Productions is paid exclusively from the sale of these videos. Not only is it illegal to try to copy the videos, it is also unethical. Downbeat Video Productions puts a signal on the videos to prevent illegal copies. It is always an advantage to have the original video packaging and quality.

Back to Top

What happens if my check is returned or my credit card is declined?

Processing orders after the event takes time, sometimes checks bounce or credit cards decline. No problem. If there is a problem, we will contact you. Your order will be put on hold until we hear from you. There may be a service charge depending upon the circumstances. We try to be understanding of individual situations. Remember the credit card is not charged until we are getting close to shipment. We try to charge the cards just prior to shipping the videos, usually 7-10 days. Your card is NOT charged at the event.

Back to Top

Will my event be on TV?

Possibly, please contact the event host to learn about their TV shows and to find out when and where it will be televised. Keep in mind that when an event is televised, only portions of the event actually are shown on TV. Downbeat Video Productions tapes everything and it is all available for purchase.

Back to Top

Is priority service (Rush Orders) available?

Yes, please contact us to inquire about different costs and options.

Back to Top

where do I send returns?

Downbeat Video Productions, Inc., PO Box 353965, Palm Coast, FL 32135-3965.

Be sure to put a note in your package explaining what the problem is and the reason for the return.

Back to Top